Hospitality Assistant

💼 Part-Time Position

📍Simpson Health Center

Part-Time Hospitality Assistant- Welcome Center

Weekends, evenings and a holiday rotation

Purpose of the Position

To provide comprehensive communication services to residents/team members and guests. Will be responsible for all first and ongoing impressions of campus. Will be the primary source of information and coordination for all campus activities. Will oversee and coordinate, along with team members, hospitality services to residents, guests, team members and all customers in accordance with Friendship Haven’s philosophy on excellent customer service.

Core Responsibilities

• Answer telephone calls in an efficient manner, answering questions when able or directing calls to appropriate team members in order to best meet the callers’ needs, following up when appropriate.

• Process incoming/outgoing mail for residents and employees, preparing reports, as needed, by the Business Office.

• On a daily basis, review various meeting room reservations, campus events, funerals, etc. in order to answer questions from residents/guests.

• Maintain Friendship Haven’s internal resident closed circuit television system and campus digital signs.

• Customer Service

• Proactively welcome and greet visitors as they enter the Friendship Haven Welcome Center, answering questions and/or guiding them to appropriate neighborhood/team member.

• Be knowledgeable about all areas of campus, answering questions and/or dispersing information, as needed.

• Ensure customer service excellence is provided at all times along with communicating and providing needed information to security.

• Other responsibilities, as assigned.

• Campus Transportation Coordination

• Responsible for scheduling transportation for all campus residents’ appointments, as requested.

• When possible, encourage and facilitate resident recreational transportation, with the assistance of Life Enrichment and the Activity Director.

• Services/Event Coordination

• Be the primary Pocket Door contact, providing customer service in the gift/coffee shop as needed or requested.

• Assist with special events within the coffee shop, i.e. resident happy hours.

• Assist in promoting all activates on campus and help coordinate cross campus attendance.